Troubleshooting
Find solutions for Plauti Verify errors, access issues, flow configuration problems, legacy naming, and changes to navigation and validation results.
RV and Plauti Verify old and new names
Learn how Record Validation became Plauti Verify, which labels changed, which technical identifiers remain unchanged, and how to handle exceptions and legacy names.
RV Entry / Verify Entry tab no longer supported
Learn why the RV Entry/Verify Entry navigation tab is no longer supported and how to use the Plauti Verify Entry replacement page instead.
Attempt to de-reference a null object error
Learn how to troubleshoot “Attempt to de-reference a null object” errors by checking deleted or empty field references in Record Validation Setup and Flow configurations.
Cannot find the job results filter
The Results Page no longer has a filter; learn how to sort records by validation status using the Validated, Needs Decision, or Unable to Validate column headers.
Apex error in record-triggered flow
Resolve record-triggered flow callout errors by configuring the flow to run asynchronously after the triggering record transaction is committed.
No access to RV Apex Classes
Resolve Record Validation Apex class access errors by enabling the required profile setting, adding missing classes, and assigning the RV Permission Set to prevent future issues.