Troubleshooting
Troubleshoot errors and limitations when undoing merges or restoring record changes, including permissions, validation rules, Salesforce limits, and Recycle Bin retention.
PRGenericStorage error message when merging
Resolve PRGenericStorage merge errors by assigning the Plauti Restore User permission set when Track Merge is enabled, and learn how to restrict restoration access if needed.
DML Error Message when Undoing Merge
Learn why undoing a merge can fail with a DML statements error when many related records must be restored, typically around 100 or more.
Undoing a Merge didn't work
Learn why undoing a merge may not fully restore related records, including permission, validation, object-support, and Salesforce limit issues, and how to prioritize tracked objects for recovery.
I cannot restore a record change
Learn how to troubleshoot failed record restores by checking the Salesforce Recycle Bin, Restore Changes data, retention limits, and when to contact Plauti or Salesforce Support.