Troubleshooting
Find solutions for Plauti Deduplicate errors and configuration issues, including jobs, setup, live duplicate checks, Salesforce access, licensing, exports, and record merging.
Subcategories
Deduplicate Job Troubleshooting
Troubleshoot Deduplicate Job errors and issues with creating, editing, deleting, filtering, or viewing job results in Salesforce.
Deduplicate Setup Troubleshooting
Troubleshooting setup issues such as custom field licensing errors and permission-related problems when changing Plauti Deduplicate settings.
Deduplicate Live Troubleshooting
Troubleshooting DC Live licensing, configuration, blank components, missing records, and duplicate results in Salesforce.
DC Entry tab, VF override no longer supported
The DC Entry tab and legacy Visualforce override will no longer be supported from version 2026 R1; use the Deduplicate Entry Lightning replacement page instead.
Cannot use apex actions in immediate path flow
Learn why Plauti Apex actions fail in record-triggered flow immediate paths and how to enable them by changing the Transaction Control settings.
DC and Plauti Deduplicate old and new names
Learn which Duplicate Check names changed to Plauti Deduplicate, which technical identifiers remain unchanged, and how to address exceptions such as cached labels and the DC Live component.
'Disable Duplicate Check' works even when unchecked
Learn how duplicate-check overrides work from DC version 3.362 onward, including required checkbox access and page layout behavior when saving records with duplicates.
Attempt to de-reference a null object error
Resolve “Attempt to de-reference a null object” errors by checking Duplicate Check configuration, fixing missing fields or record types, and validating object settings.
Warning message when merging
Learn why Merge Preview displays a warning about read-only fields, how field merge rules affect the outcome, and when a Salesforce Administrator must complete the merge.
PD not working
Troubleshoot Plauti Deduplicate issues by checking Einstein Search status and applying configuration or settings workarounds to restore search results.
Activate License does not work
Resolve Activate License errors by whitelisting 35.204.140.58 when IP restrictions are configured for your Salesforce Org.
Cannot find Plauti Deduplicate App
Learn why Plauti Deduplicate may be missing from Salesforce’s App Launcher and how to grant profile access or find the app under its new name.
'Disable Duplicate Check' unchecked upon saving
Learn why Disable Duplicate Check is unchecked after saving, how behavior changed in DC 3.362, and how field access or object filters affect duplicate prevention.
DC Telemetry/License - Email with Error Messages
Resolve DC License and Telemetry Apex error emails by identifying scheduled jobs owned by inactive users, deleting them, and allowing Duplicate Check to reschedule them automatically.
Refresh License does not work
Resolve Refresh License issues by granting access to the dc3ControllerSetupLicense Apex class and trying the license refresh again.
DC Export does nothing
Troubleshoot DC Export issues by installing DC Local, signing in to the correct organization, and refreshing Available Jobs before exporting results.
Frequent Words not fully ignored
Improved frequent words handling in Duplicate Check ensures defined terms are excluded consistently from matching scores, and explains how to activate this irreversible setting.
No access to DC Apex Classes
Resolve Duplicate Check Apex class access errors by enabling the enhanced profile interface, adding missing classes, and assigning the DC Permission Set to prevent future issues.
CIRCULAR_DEPENDENCY error
Resolve Salesforce CIRCULARDEPENDENCY errors during account merges by removing conflicting parent-child relationships manually, in bulk, or with a custom merge plugin.
PD page not loading, "...vf.force.com" error
Resolve Plauti Deduplicate pages that fail to load with a vf.force.com error by whitelisting your Salesforce domain for Visualforce pages in Session Settings.
Insufficient Access Rights when Merging Records
Troubleshoot Salesforce record merge access issues by reviewing Visualforce access, sharing rules, object permissions, delete rights, CRUD overrides, and related-record access.