Troubleshooting
Troubleshoot Plauti Assign routing and assignment issues, including scheduled jobs, SLAs, licensing, access rights, automation conflicts, permissions, and Salesforce configuration.
Queued records not assigned, SLAs not checked
Troubleshoot unassigned queued records and inactive SLAs by checking Plauti Assign’s scheduled SRR jobs, then deleting and recreating them with an active Salesforce user.
SRR and Plauti Assign old and new names
Learn how Super Round Robin became Plauti Assign, which labels changed, why technical identifiers remain unaffected, and how to handle exceptions and find the full old-to-new name mapping.
SRR cannot be accessed anymore
Learn how to restore Super Round Robin access by reallocating a license to an eligible user after an Assignee is removed.
Unlicensed Assignees / Users
Learn how to check Plauti Assign license usage, resolve unlicensed Assignees, add users manually or dynamically, free up licenses, and obtain more when needed.
Apex CPU Time Limit Exceeded Error - Explainer
Learn how Salesforce Apex CPU time limits work, why SuperRoundRobin may be cited, and how to troubleshoot timeouts by reviewing automation, batch sizes, and debug logs.
Insufficient access rights error with Partner Community Users
Resolve insufficient access rights on cross-reference id errors by disabling SuperRoundRobin by default and using Process Builder to enable it after Partner Community Users create leads.
Troubleshooting
Troubleshoot SuperRoundRobin assignment issues by diagnosing automation conflicts, permissions, matching rules, record settings, notifications, field visibility, and Salesforce configuration.