Troubleshooting
Troubleshoot Plauti Cloud data flows, connections, logins, and job visibility or status, including common errors and loading issues.
Data Flow - Cannot Find Object or Entity - Plauti Cloud
Learn why an Object or Entity is missing from the Plauti Cloud Data Flow list and which searchable, readable, and creatable settings to verify.
Deduplicate Job - Job stays at Holding - Plauti Cloud
Learn how to start Deduplicate Jobs stuck in Holding by launching them in Plauti Cloud, Plauti Desktop or Server, or waiting for Salesforce Apex capacity.
Deduplicate Jobs not visible in Plauti Cloud
Troubleshoot Deduplicate Jobs that remain on Holding or Waiting and are missing from Plauti Cloud by checking connections, team roles, Salesforce permissions, and the selected Plauti app.
Connection in Plauti Cloud is inactive
Find out why Plauti Cloud connections for Salesforce and Dynamics 365 become inactive, how to reactivate or recreate them, and how Sandbox refreshes affect scheduled jobs and license links.
Pending and Running Jobs keeps loading in Plauti Cloud
Troubleshoot the endless loading spinner in Pending and Running Jobs by checking for Plauti Cloud jobs and active connections, then learn when to contact Plauti Support.
Plauti Cloud Login Error
Resolve the invalidgrant: ip restricted Plauti Cloud login error by whitelisting the required IP address for affected Profiles and in Salesforce Network Access settings.
Deduplicate and Plauti Cloud Unexpected Token Error
Resolve unexpected token errors and Salesforce logouts when switching between Plauti Deduplicate and Plauti Cloud by refreshing or separating browser sessions.